Privacy Policy

1. Introduction

GOLDEN FENNEC LLC ("we," "our," or "us") operates a Software as a Service (SaaS) platform that helps businesses analyze and optimize their advertising performance across Meta (Facebook/Instagram) and TikTok platforms. Our services include advanced advertising analytics, automated messenger chatbots for customer engagement, and comprehensive revenue tracking per product. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Account Information

• Name, email address, and contact information
• Company information and business details
• Account credentials and authentication data
• Billing and payment information

2.2 Meta (Facebook/Instagram) Advertising Data

With your explicit consent, we access and process:

• Ad account information and campaign data
• Ad spend, impressions, clicks, and conversion metrics
• Audience insights and demographic data (aggregated)
• Ad creative performance data
• Business Manager and Page information

2.3 TikTok Advertising Data

With your explicit consent, we access and process:

• TikTok Ads Manager account data
• Campaign performance metrics and analytics
• Ad spend and budget information
• Audience data and targeting information (aggregated)
• Creative performance and engagement metrics

2.4 Messenger API Data

Through our automated messenger chatbot services, we collect and process:

• Messages sent to and from your business pages on Meta and TikTok
• User interactions and engagement data from messenger conversations
• Comment data from your posts on Meta and TikTok platforms
• Response patterns and customer service metrics
• Automated response configurations and templates

2.5 Usage Data

• Log data, IP addresses, and device information
• Platform usage patterns and feature interactions
• Performance metrics and error reports

3. How We Use Your Information

3.1 Service Provision

• Provide advertising analytics and optimization services
• Generate reports and insights on ad performance
• Calculate revenue and spending analytics per product
• Analyze return on ad spend (ROAS) and cost per acquisition metrics
• Offer recommendations for campaign improvement
• Maintain and improve our platform functionality

3.2 Messenger API Services

• Provide automated customer service through messenger chatbots
• Respond to user messages and comments on Meta and TikTok platforms
• Manage customer inquiries and support requests
• Analyze conversation patterns to improve response quality
• Maintain conversation history for service continuity

3.3 Data Processing Compliance

We process your advertising data and messenger communications in strict compliance with:

• Meta's Platform Terms and Developer Policies
• TikTok for Business Terms of Service and API Terms
• Meta Messenger Platform Policies
• GDPR, CCPA, and other applicable privacy laws
• Industry best practices for data security

3.4 Communication

• Send service updates and important notifications
• Provide customer support and technical assistance
• Share relevant product updates and features

4. Data Sharing and Disclosure

4.1 No Sale of Personal Data

We do not sell, rent, or trade your personal information or advertising data to third parties.

4.2 Limited Sharing

We may share information only in these circumstances:

• Service Providers: Trusted third-party services that help us operate our platform (hosting, analytics, payment processing)
• Legal Compliance: When required by law, court order, or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you explicitly authorize us to share specific data

4.3 Platform Compliance

We maintain strict compliance with Meta and TikTok data usage policies, including:

• Using data only for authorized purposes
• Implementing required data retention limits
• Respecting user privacy controls and opt-outs
• Regular compliance audits and reviews

5. Data Security

5.1 Security Measures

• End-to-end encryption for data transmission
• Secure cloud storage with enterprise-grade protection
• Multi-factor authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices

5.2 Data Retention

• Advertising data is retained only as long as necessary for service provision
• Account data is kept while your account remains active
• Data is securely deleted upon account termination or upon request
• Compliance with platform-specific retention requirements

6. Your Rights and Choices

6.1 Access and Control

• Access: Request copies of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your data

6.2 Consent Management

• Revoke consent for data access at any time
• Disconnect platform integrations through your account settings
• Control data sharing preferences
• Opt-out of non-essential communications

6.3 Platform Controls

You can also manage data access through:

• Meta Business Settings and App permissions
• TikTok Ads Manager API access controls
• Platform-specific privacy settings

7. International Data Transfers

Your data may be processed in countries other than your own. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs) for EU data transfers
• Adequacy decisions where applicable
• Appropriate safeguards for all international transfers
• Compliance with local data protection laws

8. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:

• Notify you of material changes via email or platform notification
• Post the updated policy on our website
• Provide at least 30 days' notice for significant changes
• Obtain new consent where required by law

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: